BUY ONLINE 16

• How much are the shipping costs?
• How long does it take you to produce my order and ship it to me?
• How to find your size (Full Product Size Charts)
• What gift options are available?
• Video message terms of service

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TRACKING AND DELIVERY 2

• When should my order arrive?
• How I can speed up the delivery of my order?

EXCHANGES AND RETURNS 3

• Instructions for size exchanges or processing a return
• How can I contact you?
• Do you offer plus and large sizes?

CREATE YOUR OWN DESIGN 13

• How can I make my own T-shirt/personalised item?
• What different printing methods do you offer?
• Will it be the same as it looks on my screen?
• What size of images should I upload?
• If I upload an image with a white background, will the background also print?

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MANAGE YOUR USER ACCOUNT 5

• How I can change my email address and other information on my account, including my billing and delivery address?
• How do I create a user account on Tostadora?
• I already have a user account, but I don't have a store yet. How do I make one?
• I have forgotten my password. How can I recover it?
• How can I delete my user account?