Knowledge base

To Buy

HOW TO BUY 13

• How much are the shipping costs?
• How long does it take you to produce my order and ship it to me?
• Sizes Men's, Women's, Children's and Baby
• What gift options do you offer and how do they work?
• Terms of the video message service of Tostadora.com

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ORDER TRACKING AND DELIVERY 2

• When will I receive my order?
• How can I speed up my order?

RETURNS AND EXCHANGES 3

• Instructions for size exchanges or processing a return
• How Can I Contact You?
• Do you have larger sizes?

CREATE YOUR OWN DESIGN 9

• How can I create my own custom T-shirt/item?
• If I upload an image with a background, will the background also be printed?
• Volume discounts for personalisation
• Will it look the same as on my screen?
• What size do I need to upload the images at?

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USER ACCOUNT MANAGEMENT 5

• How Can I Change My Email, Billing Address, Delivery Address, and Other Details?
• How Do I Create a User Account on LaTostadora?
• I already have a user account, but I don't have a shop yet. How do I create one?
• I've forgotten my password. How can I recover it?
• How Can I Delete My User Account?

To Sell

FIRST STEPS 7

• How can I create my own online shop for free?
• Can I really make money with this? How much can I make?
• Become an affiliate and earn 10% on sales
• Is it going to cost me anything to have my own store and sell my products online?
• If I don't live in Spain, can I still open a shop?

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UPLOAD DESIGNS 6

• What kind of content is prohibited on my Tostadora designs/graphics/images?
• Do I retain my copyright once I upload my designs?
• What happens to images/designs that infringe upon Copyright?
• Can I use copyrighted images on Tostadora?
• Intellectual Property Policy

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MANAGE YOUR SHOP 3

• What changes can the other users make to the items in my store?
• Why don't my products appear in the ‘Search’ section?
• Terms of Use Personal Shops

TIPS FOR SELLING 4

• How I can increase visits to my store?
• What prices should I set for my T-shirts and other items?
• Why am I interested in being in the Search Engine zone?
• How I can use Facebook, Twitter and other websites to promote my T-shirts and designs?

ROYALTIES (Payments) 10

• What are the royalties / gross margin?
• What are the different states of your royalties?
• How do I get my royalties and how often?
• How exactly are my copyright payments calculated?
• What happens if I don't meet the minimum?

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