Knowledge base

TO BUY

BUY ONLINE 16

• How much are the shipping costs?
• How long does it take you to produce my order and ship it to me?
• How to find your size (Full Product Size Charts)
• What gift options are available?
• Video message terms of service

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TRACKING AND DELIVERY 2

• When should my order arrive?
• How I can speed up the delivery of my order?

EXCHANGES AND RETURNS 3

• Instructions for size exchanges or processing a return
• How can I contact you?
• Do you offer plus and large sizes?

CREATE YOUR OWN DESIGN 12

• How can I make my own T-shirt/personalised item?
• What different printing methods do you offer?
• Will it be the same as it looks on my screen?
• What size of images should I upload?
• If I upload an image with a white background, will the background also print?

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MANAGE YOUR USER ACCOUNT 5

• How I can change my email address and other information on my account, including my billing and delivery address?
• How do I create a user account on Tostadora?
• I already have a user account, but I don't have a store yet. How do I make one?
• I have forgotten my password. How can I recover it?
• How can I delete my user account?

TO SELL

FIRST STEPS 8

• How can I create my own free online store?
• Can I really make money with this? How much can I make?
• Become an affiliate and earn 10% on sales
• Is it going to cost me anything to have my own store and sell my products online?
• Where can I manage my selected and uploaded designs, as well as my items for sale?

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UPLOAD DESIGNS 5

• What kind of content is prohibited on my Tostadora designs/graphics/images?
• Do I retain my copyright once I upload my designs?
• What happens to images/designs that infringe upon Copyright?
• Can I use copyrighted images on Tostadora?
• Intellectual Property Policy

MANAGE YOUR STORE 7

• What changes can the other users make to the items in my store?
• Why do my products not show in the 'search' bar?
• Terms of Use Personal Shops
• I want my items to appear only in my shop and not in the search engine area (or the other way around).
• How to personalise your personal store?

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TIPS FOR SELLING 8

• How I can increase visits to my store?
• How should I price my T-shirts and other items?
• Why is it necessary to tag and categorise my designs?
• How can I get my store to show up on Google?
• How will people find my products and my store?

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ROYALTIES 10

• What are the royalties / gross margin?
• What are the different states of your royalties?
• How do I get my royalties and how often?
• How exactly are my copyright payments calculated?
• What happens if I don't meet the minimum?

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