Knowledge base

Help to buy

To buy 13

• How much are the shipping costs?
• How long does it take to produce my order and ship it to me?
• I like your t-shirts, how can I get them?
• General size guide and how to choose the right size
• What is the "Search" area?

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Create your own design 15

• Printing Methods
• What size should the images be when I upload them?
• What type of graphics does the Toaster accept?
• How can I create my own custom t-shirt/item?
• Quantity discounts for customization

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Manage Your Account 6

• How do I create a user account on laTostadora?
• How to request an invoice for my order
• I've forgotten my password. How can I recover it?
• How can I change my email and other account details, including my billing and shipping address?
• I already have a user account, but I don't have a store yet. How do I create one? Prin

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Order tracking and delivery 2

• When should my order arrive?
• How can I speed up my order?

Exchanges and Returns 3

• Instructions for size exchanges or processing a return
• How can I contact you?
• Large sizes

Help to sell

First steps 7

• Can I really make money with this? How much can I make?
• Will it cost me nothing to have my own store and sell my products online?
• How can I create my own online store for free?
• Where can I manage my selected and uploaded designs, as well as my items for sale?
• Can I open more than one store?

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Upload Designs 8

• Print File Dimensions and Format Guide
• Do I retain my copyright once I upload my designs?
• Can copyrighted images be used on the Tostadora?
• What type of content in my designs/graphics/images is prohibited on Tostadora?
• What happens to images/designs that infringe on copyright?

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Manage Your Account 7

• How can I use collections to organize my products in the store?
• Why do my products not show in the 'search' bar?
• What changes can the other users make to the items in my store?
• How can I customize my store's view?
• How can I delete my shop?

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Tips for selling 11

• What prices should I set for my T-shirts and other items?
• Why is it necessary to tag and categorise my designs?
• What is ‘shop_trk’ in the links to your shop, and why is it important?
• How can I get my store to show up on Google?
• How will people find my products and my store?

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Royalties 11

• How much do I earn from my sales?
• How do I get my royalties and how often?
• How exactly are my copyright payments calculated?
• What are the royalties / gross margin?
• What is a tax residence certificate?

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